Terms and Conditions
Terms and Conditions Last Edited: Dec 21, 2024 The Enigma Emporium, now a subsidiary of Diverse Reality Sweden AB, operates the website: https://theenigmaemporium.com/ Throughout the site, the terms "us", "we", "our", or "The Enigma Emporium" refer to The Enigma Emporium, now under the ownership of Diverse Reality Sweden AB. The terms and conditions are provided for the purpose of enabling customers to place orders online. By placing an order, the customer acknowledges their complete acceptance of the terms and conditions. Prices The prices listed on The Enigma Emporium's website are shown in USD and include: Individual Products: Single postcard puzzles Boxed collections Specialty items Art supplements Playing cards Bookmark collections Wholesale Orders: Must be in complete casepacks 1-10 casepacks per item per order Volume discounts available as specified in wholesale catalog Diverse Reality Sweden AB reserves the right to modify these prices at any time. Products will be billed according to the rates in effect at the moment the order is placed. Payment The Enigma Emporium accepts payments by: Credit or debit cards via Stripe PayPal Business customers may request invoice terms (Net 30 available for qualified buyers) We do not keep any customer credit card information on our database. Shipping & Fulfillment Orders ship within 5-7 business days Tracking information provided via email International shipping available to select countries Returns & Refunds Digital downloads are non-refundable Physical products may be returned within 30 days if unopened Damaged or defective items will be replaced at no cost Return shipping costs are the responsibility of the customer unless the item is damaged/defective Intellectual Property All content, including but not limited to puzzles, artwork, solutions, and supplementary materials, are owned by or licensed to The Enigma Emporium. Any unauthorized use, including reproduction, modification, distribution, or republication, without prior written consent is strictly prohibited. Solutions and Hints Solutions are provided through our official channels only Sharing or publishing solutions publicly is prohibited Customer support is available for hints via email Wholesale Terms Orders must be in complete casepacks Volume discounts apply as specified in wholesale catalog Net 30 terms available for qualified buyers Minimum order requirements may apply Personal Data When making a purchase from The Enigma Emporium, you can feel safe knowing that we never will divulge these data to third parties, except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information. Please see our Privacy Policy for detailed information on data collection, use, storage, and protection measures. Governing Law & Dispute Resolution These terms and the provision of our services are governed by and construed in accordance with the laws of Sweden. Any dispute relating in any way to your use of The Enigma Emporium's services shall first be resolved through informal discussions. If a dispute is not resolved through informal discussions, it shall be resolved by binding arbitration administered in Sweden. Contact Us If you have any questions about our Terms and Conditions, please contact us: The Enigma Emporium A subsidiary of Diverse Reality Sweden AB Östra Gatan 32 442 31 Kungälv, Sweden Email: contact@theenigmaemporium.com
Privacy Policy
Privacy Policy Last Edited: Dec 21, 2024 Who We Are The Enigma Emporium, now a subsidiary of Diverse Reality Sweden AB, operates the website https://theenigmaemporium.com/ (hereinafter referred to as the "Service"). Throughout the site, the terms "us", "we", "our", or "The Enigma Emporium" refer to The Enigma Emporium under the ownership of Diverse Reality Sweden AB. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: First and last name Email address Shipping address Phone number Payment information Cookies and Usage Data Usage Data We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies: To operate our Service Preference Cookies: To remember your preferences and various settings Security Cookies: For security purposes Use of Data The Enigma Emporium uses the collected data for various purposes: To process and fulfill your orders To provide and maintain our Service To notify you about changes to our Service To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent, and address technical issues To send you order updates and tracking information To process returns and exchanges Retention of Data The Enigma Emporium will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. The data is stored on secure servers located in the United States. Service Providers We may employ third-party companies and individuals to facilitate our Service ("Service Providers"). Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Your Rights You have the right to: Access your personal data Correct any inaccurate data Request deletion of your data Object to processing of your data Request transfer of your data Withdraw consent at any time Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us: The Enigma Emporium A subsidiary of Diverse Reality Sweden AB Östra Gatan 32 442 31 Kungälv, Sweden Email: contact@theenigmaemporium.com