Terms and Conditions
Last Edited: Dec 21, 2024

The Enigma Emporium, now a subsidiary of Diverse Reality Sweden AB, operates the website: https://theenigmaemporium.com/

Throughout the site, the terms "us", "we", "our", or "The Enigma Emporium" refer to The Enigma Emporium, now under the ownership of Diverse Reality Sweden AB. The terms and conditions are provided for the purpose of enabling customers to place orders online. By placing an order, the customer acknowledges their complete acceptance of the terms and conditions.

Prices
The prices listed on The Enigma Emporium's website are shown in USD and include:
Individual Products:
Single postcard puzzles
Boxed collections
Specialty items
Art supplements
Playing cards
Bookmark collections

Wholesale Orders:
Must be in complete casepacks
1-10 casepacks per item per order
Volume discounts available as specified in wholesale catalog

Diverse Reality Sweden AB reserves the right to modify these prices at any time. Products will be billed according to the rates in effect at the moment the order is placed.

Payment
The Enigma Emporium accepts payments by:
Credit or debit cards via Stripe
PayPal
Business customers may request invoice terms (Net 30 available for qualified buyers)

We do not keep any customer credit card information on our database.

Shipping & Fulfillment
Orders ship within 5-7 business days
Tracking information provided via email
International shipping available to select countries

Returns & Refunds
Digital downloads are non-refundable
Physical products may be returned within 30 days if unopened
Damaged or defective items will be replaced at no cost
Return shipping costs are the responsibility of the customer unless the item is damaged/defective

Intellectual Property
All content, including but not limited to puzzles, artwork, solutions, and supplementary materials, are owned by or licensed to The Enigma Emporium. Any unauthorized use, including reproduction, modification, distribution, or republication, without prior written consent is strictly prohibited.

Solutions and Hints
Solutions are provided through our official channels only
Sharing or publishing solutions publicly is prohibited
Customer support is available for hints via email

Wholesale Terms
Orders must be in complete casepacks
Volume discounts apply as specified in wholesale catalog
Net 30 terms available for qualified buyers
Minimum order requirements may apply

Personal Data
When making a purchase from The Enigma Emporium, you can feel safe knowing that we never will divulge these data to third parties, except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

Please see our Privacy Policy for detailed information on data collection, use, storage, and protection measures.

Governing Law & Dispute Resolution
These terms and the provision of our services are governed by and construed in accordance with the laws of Sweden. Any dispute relating in any way to your use of The Enigma Emporium's services shall first be resolved through informal discussions. If a dispute is not resolved through informal discussions, it shall be resolved by binding arbitration administered in Sweden.

Contact Us
If you have any questions about our Terms and Conditions, please contact us:

The Enigma Emporium
A subsidiary of Diverse Reality Sweden AB
Östra Gatan 32
442 31 Kungälv, Sweden
Email: contact@theenigmaemporium.com